Professionalism, Commitment, Ethical Standards, a Sense of Urgency, Expertise…
Riviera Translation is a member of the French National Translators Association (SFT) and carries liability insurance up to €100 000 provided by AXA France. Riviera Translation abides by the SFT Code of Ethical Standards.
Confidentiality: Your documents and all communication between us are regarded as confidential and treated as such.
Customer Satisfaction: Your satisfaction is paramount, and is the key to my success. I will do everything necessary to meet your expectations.
An initial meeting is always set up with the customers, whether in person, or via Skype session, to determine general specifications.
Price quote: Most work is priced according to the number of source words in the source document. There is a standard minimum fee for short, one page documents, of €50. There will be no surprise as you will get a quote upfront. There is no additional charge for minor revisions, even after the work is finished (i.e. website revisions).
Commitment: If a deadline is very tight, I will treat your order as a project and arrange to co translate with partner translators whom I know and trust. Most large volume source documents with very tight deadlines are treated as projects and involve more than one translator and one common proofreader.